Here at Bike It, we appreciate times are tough at the moment so we’re looking to give something back to our hard-working and dedicated dealer network. Starting from 1st September 2022 and ending on 31st December 2022, we’re proud to launch our dealer rewards scheme with dealers able to earn reward rewards on purchases that they can redeem, by way of vouchers, from popular retailers, with over 150 different vouchers to choose from, the choice is yours!

Simply put, up to 8% of the value of your order (of qualifying products) will be applied to your account as rewards, cash them in at anytime, exchanging them for vouchers from over 150 retail outlets. It’s simple to understand, transparent and easy to redeem.

For example, for every £500 of qualifying product purchased you’ll receive £40 voucher cashback, redeemable at over 150 different retailers.

List of redeemable voucher options:

Section 1. Purpose of T&Cs.

• These terms and conditions will explain how you can earn cashback in voucher form using our rewards programme. Taking part in our rewards programme is subject to eligibility and you will need to request to sign up for it. Dealers are NOT automatically enrolled. In addition all terms and conditions must be accepted by the user, including any subsequent updates.

• By registering and taking part in our rewards programme you are taken to have read and agreed to these terms.

Section 2. Our promise to you.

We shall act both fairly and reasonably towards you, taking into account your—and our—respective interests. This will include whenever we are:

1. Considering any requests made by yourself;

2. Deciding whether to give our consent, or to exercise a right, discretion or remedy; or,

3. Setting any conditions for doing any of these things.

Please note that we withhold the right to make or change a decision at any point, including where delays, temporary waivers, or differences may occur.

Section 3. Rewards explained.

• Bike It Rewards do not have any monetary value, except to the extent specifically provided for by a reward. Rewards are not property and cannot be redeemed as cash.

2. Rewards will be awarded for each eligible transaction made on our website. Users must be signed up to our program to begin earning rewards. They are not automatically enrolled.

3. Rewards cannot be backdated nor transferred from other user accounts—even that of the same user name.

4. Rewards are earned for each whole £1.00 spent of the value of each eligible transaction. Simply put, for every pound spent on eligible products, you will gain rewards.

5. Under no circumstances can rewards be sold.  

6. We withhold the right to limit point earning eligibility on discounted or promotional purchases.

Section 4. Bonus rewards.

• During promotional periods, the number of rewards earned per pound spent may increase which will be clearly defined campaigns with start and end dates specified—in the event of no end date being specified, we reserve the right to end promotional period increased point earning at our own discretion.

• Bonus rewards may differ in usability from that of ordinary rewards, as will be clearly defined during any promotional bonus point campaign.

Section 5. Displaying rewards.

Your rewards balance will be displayed within your account profile, within the rewards section, at the checkout and within the header of each page of the website, only visible once signed in. This balance will include:

• Rewards awarded for eligible transactions debited to your rewards account.

• Bonus rewards are awarded in accordance with special promotions.

Section 6. Transactions Ellegible for Earning rewards.

There may be some transactions which can be made that will not earn rewards for your account. Whilst the majority of our inventory will be eligible, all of which will be marked with the rewards icon, there will be some exclusions (see bottom of the page). However, these may include:

• Unauthorised purchases for which you are not liable.

• Purchases made of promotional items noted not to be part of the rewards campaign.

• Refunded purchases.

• Order shipped to any address other than your business premises address.

Section 7. Things That Can Reduce Your Balance.

Your rewards balance will be reduced when:

• Yourself, or someone authorised by you, uses your build-up rewards balance to claim a reward.

• Your rewards expire, as stated in section 8.

• A refund or reimbursement for a transaction previously made is debited to your user account. This may happen for a number of reasons, such as returning or cancelling unwanted goods or services.

• There has been unauthorised transactions from your account for which you are not liable.

• Rewards were incorrectly allocated to your rewards balance.

• If we reasonably suspect you have behaved fraudulently in connection to your rewards account and are not entitled to rewards earned.

When rewards decrease, this will be displayed by the value of your updated rewards total in your rewards account. The value will be calculated using the rate at which the rewards were originally allocated.

Section 8. Expiration of Rewards.

• rewards in your rewards account must be claimed up until the specified end date of the promotion. rewards that remain unused during that period will be forfeited.

• Closure of your rewards account will result in the immediate expiration of your rewards. These rewards will be immediately forfeited and cannot be reactivated upon creating a new account.

• If our rewards program gets terminated by us, we will notify all rewards users how long they have to use the remaining rewards before final expiration.

• No other users are eligible to use your rewards: If for whatever reason we are notified that your account has been compromised and given to another, we reserve the right to instantly expire the remaining rewards. Should this happen incorrectly please contact us immediately.

Section 9. Keeping Track of Rewards.

To keep track of rewards you have a range of options:

• Accessing the rewards section on our website is easy, your current rewards balance will be clearly displayed at the top of every page as well as at the checkout.

• From your accounts page, you’ll see how many rewards you have earned from each transaction

Section 10. Rewards Explained.

To thank users for their rewards to our brands, we will have vouchers available to be redeemed using your rewards.

• The rewards available for redemption and the number of rewards required to redeem each reward at any given time will be set out in our rewards program. You can view the available awards at any time through the rewards section of our website.

• You can only claim rewards that are currently available and listed on our rewards program at the time. Rewards are subject to availability, substitution, or cancellation. At any time and without prior notice we may change the available rewards by withdrawing, limiting, modifying or cancelling the continued availability of a reward—or the number of rewards required to obtain a particular reward.

• In addition to these terms and conditions, rewards may be subject to some special additional terms. These terms may be imposed on us by a third-party rewards provider.  Our responsibility in connection to rewards providers is limited and explained in clause 11.

Except with our clear consent, after you have placed your request for a reward you cannot:

• Return the reward, or receive a rewards refund/credit to your rewards balance.

• Exchange the reward or receive any consideration—including for cash.

• Replace the reward for the same, or another reward if your reward is lost, stolen or otherwise destroyed after it is delivered to you. This applies to all reward types including gift cards and vouchers.

Physical rewards will only be delivered to addresses registered to that account and will not be delivered to a PO Box address.

Note that if someone other than yourself claims a reward on your behalf then these terms and conditions will apply as if you had claimed the reward. If we have been negligent or fraudulent then contact us immediately and we will assist with rectifying the situation.

Section 11. Reward Responsibility.

We give no verbal, written or implied warranty about any Rewards provided under our rewards scheme. A reward may come with a warranty from the supplier or manufacturer of the reward, therefore any claim in respect of that reward should be made directly to the supplier or manufacturer.

Note that this does not prevent you from claiming against us whereby we supply services in connection with this rewards program. If you are a consumer, consumer protection laws include non-excludable warranties which may entitle you to compensation and we can only limit our liability in the way and to the extent it's permitted by those laws.

If we are liable for the breach of any term implied by law, our liability for loss or damage from the breach is limited to:

• supplying the service again or paying the costs of having the service resupplied; or

• replacement or repair of the reward or payment of the cost of replacing or repairing the reward.

Except to the extent provided by law, we do not accept any liability for:

• the loss, theft or destruction of a Reward;

• loss arising from the death, injury or consequential loss arising from the supply of a Reward; or

• any disruption to rewards, delay or inability to provide a reward caused by circumstances beyond our control like industrial disputes or acts of God.

We make every reasonable effort to ensure the description of offers in connection with rewards, rewards and rewards provider terms are correct. However, we are necessarily reliant on the information provided by rewards providers and voucher providers being accurate and for this reason, we are not responsible for any inaccuracy in the description of a bonus rewards promotion or of a reward or any terms applicable to the reward.

Section 12. Resolving Disputes.

Should you have a complaint in relation to our rewards program, please contact us directly through our main office line or via your local field account manager.

We aim to resolve problems promptly. If we cannot find an instant solution we will let you know how long we expect it to take. Once we have completed our investigations we will let you know our decision and the reasoning behind it.

If you are not satisfied with the way your complaint has been resolved, or indeed the steps we have taken, you may wish to contact a third-party dispute resolution scheme. We also welcome feedback directly as we strive to act in your interest and provide great customer service through fair decision-making.

Section 13. How to Communicate with Us.

As noted in section 12, you can contact us directly through phone, email or website.

If we need to contact you, we will send emails to the address you provided for your account. In case we need to update you urgently, our help team may phone the number attached to your account.

You are responsible for notifying us for any changes to your contact details.

Section 14. Personal Information.

By signing up to our rewards program, we will need to collect, hold, use and disclose information about you in connection with your account and rewards. Information will include certain personal information and transaction information relating to rewards earned and requests for rewards.

We will use this information for purposes of our rewards program to provide and market rewards and services to you, including the products and services of our service providers and other third parties.

We may disclose this information to others in connection to our rewards program including to:

• Our service providers and agents engaged for the purpose of the administration provision of services relating to our rewards program and the promotion of the program and available rewards..

We treat all personal information with care and in accordance with our privacy policies.

We may also use or disclose your personal information to let you know about offers and news relating to our rewards program electronically—e.g. email, SMS, and social media. We will act with your best interests in mind to communicate news to you, and you can let us know at any time if you no longer wish to receive our marketing. We will process this request as soon as practicable.

 

Launching on 1st September 2022, get signed up TODAY and ready to earn rewards from day one!!